FAQ

Frequently Asked Questions

What’s Pass-It-On:

The project matches what donors can offer with items that the needy community require. The initiative has been doing this more than 10 years.

An online portal that makes giving easier, it has roughly 260 Voluntary Welfare Organisations (VWOs) who are on board to provide the link between donors and recipients when items are passed on.

What Pass-It-On is not:

1.       A drop-off centre: We don’t sort out items, refurbish and resell them.

2.       A disposal platform: Some Facebook pages allow anyone to ‘queue’ for items, we don’t.

3.       A donation & distribution link: We don’t accept donated items, store and help donors distribute.

Donors take charge of the donation process for a more fulfilling experience. The initiative focuses on giving donors a platform to recycle items so needy people benefit.

How to pass items on:

There are two kinds of giving:

a)       Used but good conditioned items: Rarely used or items with good life left.

b)       New items: Brand new.

The two ways of giving are:

a)       Grant-A-Wish: Fulfilling requests posted by VWOs who know what their clients need

b)       List the items up: Offering items on the portal so VWOs can reserve them if needed

Why is planning ahead necessary:

Allowance should be given for coordination and arranging of transportation.

These three scenarios require more time to plan ahead:

1.       Relocation – it’s time to leave the country or move to another place

2.       Renovation – there’s adjustments to space at home and some items will no longer fit

3.       Replacement – an old and worn out item has to make way for a newer or different one

Since selling items involves some hassle, the remaining option is to dispose them off, which can be a waste. So plan ahead if you’re giving items to the needy.

How items change hands:

When granting a wish or listing an item up to offer to the VWOs, donors have the option to:

·         Pay for the collection fee

·         Send the item directly to the VWO/Needy

·         Allow collection/delivery to be paid by the VWO

Please consider paying for the move whenever you can. This helps the needy save on costs and assists VWOs (non-profit organisations) in their work.

For small items, donors can send the items themselves, if the VWO allows. For bigger items, subsidized rates from The Helping Hand, a halfway house are available and can only be arranged by the VWO.

Available schedules are Tuesdays, Wednesdays and Thursdays at 2pm to 4pm only, which must be pre-booked in advance.

External service providers like GoGoVan or LaLaMove can do the job faster at the right price.

What are the 3 common misconceptions:

1.       Items need not necessarily be in good condition:

We term items in good condition as fully functional and in good working order, although there may be signs of usage.

2.       Bulk donations are accepted:

Our project is based at a location where there is no storage facility. Listing the item up on the website will be a better option.  

3.       Collection and delivery cost are free:

The initiative is non-profit, support from kind-hearted donors to offer to pay are greatly appreciated.

How to sign up:

For donors and VWOs, please visit www.passiton.org.sg and click on ‘Sign Up’ at the top right hand corner on the home page

·         I’m a donor:

Simply create an account with us to start giving.

·         I’m an organisation with access to the needy:

We need validated organisations in Singapore with access to the needy. Complete the documentations to start reserving or requesting for items on the website.

·         I’m a needy person:

Recipients are not allowed to directly receive items from donors through the website. Being assessed by a VWO is necessary to determine how help can be appropriated for you.

What you need to know:

For proper records and accountability, there is no option to delete or repost items. In the event a match doesn’t work out well, VWO users have to update the status of the items accordingly.

How you can help:

Like us on Facebook @ ‘Pass-It-On Singapore’! Spread the joy of giving by gathering your friends or organising a CSR activity to pool resources and grant wishes.

Who are we:

The project is started by the Central Singapore CDC and managed by The Helping Hand.

How do I contact the team:

Please email us passiton@thehelphand.org or call us at 8511 9160 from Mondays to Fridays 9am to 5pm, except weekends and public holidays.