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LATEST WISH LIST

  12 Jun 2017
walking frame with seat and wheels/rollers (4 Wheels Rollator)
Walking Frame with seat and wheels/rollers An elderly lady with a knee condition requires a walking frame with seat and wheels/rollers to aid her in moving around and to prevent ...
  12 Jun 2017
Nestle Nan Optipro Gro 3 Growing Up Milk 800G
Parents with a 3 year old are undergoing separation. The father is unemployed. Parents are living with maternal grandparents. Grandpa has multiple health condition. We are hoping t...
  12 Jun 2017
Water heater
Male elderly living alone who just discharged from hospital because of heart condition needs a water heater to take warm bath. The elderly cannot afford to buy a water heater as th...
  09 Jun 2017
T Scope Post Op Knee Brace
Item has been sourced in Carousell and need a donor to purchase it. Youth, 15 is the second child and part of a family of 4. In this family, both parents were incarcerated befo...

  09 Jun 2017
Double Decker Bed (New or Good Condition)
Malay family, require urgent help as they will be celebrating Hari Raya soon. Family of 6 is residing in a 2 room rental flat. Youth aged 16 is the eldest in the family, alongside ...
  09 Jun 2017
Kitchen Sink
Family of 3 who is depending on a sole bread winner working as a security person who is daily waged requires a sink in their HDB flat. Wife is the full time caregiver to their 10 y...
  09 Jun 2017
a new 1.8L rice cooker
A low-income family of 5 required a new 1.8L rice cooker as their current one spoilt.
  09 Jun 2017
Request for 4 set of 4-tier drawer (TOYOGO)
Family with 7 children and the family is looking 4 set of 4 tier drawer to organise the children's clothes.

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LATEST DONATED ITEMS


English learning course
12 Jun 2017

Spanish language learning course
12 Jun 2017

wooden sofa set
12 Jun 2017

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TESTIMONIES
It was in April this year that I sought help from As-Salaam Family Service Centre for used household items. I was then introduced to Pass It On by my family counselor. Only then did my...
Mdm D (35 years old)
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Home > FAQ

FAQ


 
Donate



Frequently Asked Questions


Pass-It-On is an online portal that makes giving easier. It matches what donors can offer with items that the needy community require.

The VWO Link:

About 260 Voluntary Welfare Organisations (VWOs) are on board to provide the link between donors and recipients when items are passed on.

What Pass-It-On is not:

1.       A drop-off centre to sort out items, refurbish and resell them. 

2.       A disposal platform allowing anyone to ‘queue’ for items.

3.       A donate & distribution link to store items & help donors distribute.

How to pass items on:

You may either give used but fully functional items or brand new items by:

a)       Granting-A-Wish – fulfilling requests posted by VWOs who know what their clients need

b)       Listing the items – offering items on the portal so VWOs can reserve them if needed

Why planning ahead is good:

Avoid last minute giving. Coordination and arranging for transportation requires more time especially if you’re going to:

1.       Relocate to another country or move to another place

2.       Renovate the home where some items will no longer fit

3.       Replace a used item to make way for a newer or different one

How items change hands:

Before an item is passed on, donors can:

·         pay for the collection fee

·         send the item directly to the VWO/Needy or

·         request for collection/delivery to be paid by the VWO

Paying for the move helps the needy save on costs and assists VWOs (non-profit organisations) in their work.

If the VWO allows, you may send smaller items on your own. For bigger items, VWOs can engage movers at subsidized rates with assistance from the vwos.

please check with the vwo on rates and associated costs. You may use external service providers to schedule the move as well.

3 common misconceptions:

1.       Items need not necessarily be in good condition: Not really, but they need to be fully functional although  there may  be signs of usage. 

2.       Bulk donations are accepted: Not true, because we have no storage facility, listing the item up on the  website will be  a better option.  

3.       Collection and delivery cost are free: Not true, being non-profit, support from kind-hearted donors to  offer to pay  are greatly appreciated. 

How to sign up:

Visit www.passiton.org.sg and click on ‘Sign Up’ at the top right hand corner on the home page

·         I’m a donor: Simply create an account with us to start giving. 

·         I’m an organisation with access to the needy: Email us the completed documentations to start reserving or requesting for items on the website. 

·         I’m a needy person: We’re sorry but you’ll need a VWO to determine how help can be appropriated for you.

What you need to know:

For proper records and accountability, there is no option to delete or repost items. In the event a match doesn’t work out well, VWO users have to update the status of the items accordingly.

How you can help:

Like us on Facebook @ ‘Pass-It-On Singapore’! Spread the joy of giving by gathering your friends or organising a CSR activity to pool resources and grant wishes.

Who are we:

The project was started by the Central Singapore CDC and is managed by The Helping Hand. Send us an email at passiton@thehelphand.org or call us at 8511 9160 from Mondays to Fridays 9am to 5pm, except weekends and public holidays.


Title


Frequently Asked Questions

 

What’s Pass-It-On:

The project matches what donors can offer with items that the needy community require. The initiative has been doing this more than 10 years.

 

An online portal that makes giving easier, it has roughly 260 Voluntary Welfare Organisations (VWOs) who are on board to provide the link between donors and recipients when items are passed on.

 

What Pass-It-On is not:

1.       A drop-off centre: We don’t sort out items, refurbish and resell them.

 

2.       A disposal platform: Some Facebook pages allow anyone to ‘queue’ for items, we don’t.

 

3.       A donation & distribution link: We don’t accept donated items, store and help donors distribute.

 

Donors take charge of the donation process for a more fulfilling experience. The initiative focuses on giving donors a platform to recycle items so needy people benefit.

 

How to pass items on:

There are two kinds of giving:

a)       Used but good conditioned items: Rarely used or items with good life left.

b)       New items: Brand new.

 

The two ways of giving are:

a)       Grant-A-Wish: Fulfilling requests posted by VWOs who know what their clients need

b)       List the items up: Offering items on the portal so VWOs can reserve them if needed

 

Why is planning ahead necessary:

Allowance should be given for coordination and arranging of transportation.

 

These three scenarios require more time to plan ahead:

 

1.       Relocation – it’s time to leave the country or move to another place

2.       Renovation – there’s adjustments to space at home and some items will no longer fit

3.       Replacement – an old and worn out item has to make way for a newer or different one

 

Since selling items involves some hassle, the remaining option is to dispose them off, which can be a waste. So plan ahead if you’re giving items to the needy.

 

How items change hands:

When granting a wish or listing an item up to offer to the VWOs, donors have the option to:

 

·         Pay for the collection fee

·         Send the item directly to the VWO/Needy

·         Allow collection/delivery to be paid by the VWO

 

Please consider paying for the move whenever you can. This helps the needy save on costs and assists VWOs (non-profit organisations) in their work.

 

For small items, donors can send the items themselves, if the VWO allows. For bigger items, subsidized rates from The Helping Hand, a halfway house are available and can only be arranged by the VWO.

 

Available schedules are Tuesdays, Wednesdays and Thursdays at 2pm to 4pm only, which must be pre-booked in advance.

 

External service providers like GoGoVan or LaLaMove can do the job faster at the right price.

 

What are the 3 common misconceptions:

1.       Items need not necessarily be in good condition:

We term items in good condition as fully functional and in good working order, although there may be signs of usage.

 

2.       Bulk donations are accepted:

Our project is based at a location where there is no storage facility. Listing the item up on the website will be a better option.  

 

3.       Collection and delivery cost are free:

The initiative is non-profit, support from kind-hearted donors to offer to pay are greatly appreciated.

 

How to sign up:

For donors and VWOs, please visit www.passiton.org.sg and click on ‘Sign Up’ at the top right hand corner on the home page

 

·         I’m a donor:

Simply create an account with us to start giving.

 

·         I’m an organisation with access to the needy:

We need validated organisations in Singapore with access to the needy. Complete the documentations to start reserving or requesting for items on the website.

 

·         I’m a needy person:

Recipients are not allowed to directly receive items from donors through the website. Being assessed by a VWO is necessary to determine how help can be appropriated for you.

 

What you need to know:

For proper records and accountability, there is no option to delete or repost items. In the event a match doesn’t work out well, VWO users have to update the status of the items accordingly.

 

How you can help:

Like us on Facebook @ ‘Pass-It-On Singapore’! Spread the joy of giving by gathering your friends or organising a CSR activity to pool resources and grant wishes.

 

Who are we:

The project is started by the Central Singapore CDC and managed by The Helping Hand.

 

How do I contact the team:

Please email us passiton@thehelphand.org or call us at 8511 9160 from Mondays to Fridays 9am to 5pm, except weekends and public holidays.